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Help desk support provides employees of an organization with a highly available resource to troubleshoot day-to-day computer and mobile device issues. Contracting with an outside vendor to provide help desk support services allows an organization to focus on its core business, while the outside vendor addresses routine challenges associated with computer glitches, software updates, and other daily needs. 

Information technology managed services involve retaining an outside vendor as a single point of contact to meet routine information technology needs of an organization. Information technology managed services agreements often provide response time guarantees, and include specified services within predictable flat rates. Partnering with a skilled information technology managed services provider can increase organizational efficiency and profitability, while minimizing security risks. 

Sometimes an organization does not require managed information technology services, but rather simply needs an outside vendor to fix things that go wrong on an as-needed basis. Break-fix is simply industry jargon for being available to assist. Although cloud storage often simplifies data backups, management of those systems can pose their own sets of challenges, including configuring user accounts, managing security settings, establishing litigation holds, exporting and migrating data, and a wide variety of other challenges. An outside information technology provider can manage these services or augment your personnel, helping ensure that your systems run smoothly and securely. 

Vulnerability assessments are an affordable means to identify potential security risks in order to prioritize their remediation. The security landscape is constantly evolving, and regular vulnerability assessments allow organizations to identify potential security weaknesses in systems once thought to be reasonably secure. 

Although cloud storage often simplifies data backups, management of those systems can pose their own sets of challenges, including configuring user accounts, managing security settings, establishing litigation holds, exporting and migrating data, and a wide variety of other challenges. Whether in Office 365, Google Workspace, or the wide variety of other cloud-based platforms, a skilled outside information technology provider can manage these services or augment your personnel, helping ensure that your systems run smoothly and securely.